ABS

ABS Eagle Technical Support

	• Who do I contact if I do not have ABS Eagle and would like to request it?
	• Who do I contact if I have a question/problem with ABS Eagle access?
	• How do I have my Password reset?
	• What are the end-user requirements?

Who do I contact if I do not have ABS Eagle and would like to request it?

To subscribe online to the ABS Eagle applications on behalf of your organization, please CLICK HERE.

For further information please contact: ABS Customer Service Center
Tel: 1-281-877-6200 (option 1)
Fax: 1-281-877-6201
Email: ABSEagle@eagle.org

Who do I contact if I have a question/problem with ABS Eagle Access?

Contact: ABS Customer Service Center
Tel: 1-281-877-6200 (option 1)
Fax: 1-281-877-6201
Email: ABSEagle@eagle.org

To send an email to ABS Eagle Technical Support, please CLICK HERE.

When sending a separate email or phone call, please inform or have the following available when reporting a problem:

APPLICATION
	Rule Manager
	Engineering Manager
	RulesCalc - Structure
	RulesCalc - Machinery
	Survey Manager
	Container Manager

GENERAL INFORMATION
	Version of software
	Company name
	ABS Worldwide Client Number [WCN- if available]
	Address
	Your name, phone number, email
	Are you the Account Manager for your company?

COMPUTER INFORMATION
	Operating System of computer having the problem (Windows 95, 98 etc.)
	What version of Internet Explorer are you running? (Must be version 5.5 or higher)

PROBLEM DESCRIPTION
	If an error, report specific message.
	When did the problem start occurring?
	Does the problem occur every time or occasionally?
	Have any other problems with the system been observed?
	Has any hardware and/or software been added and/or removed recently?
	Identify any steps that have been taken to correct the problem

How do I have my ABS Eagle Password reset?
Please contact your company’s designated account manager or your administrator (the person who gave you your UserID). He is the only one who can reset your password from the Administration Module in ABS Eagle Portal.

If you are the Account Manager for your company:

Contact: ABS Customer Service Center

Tel: 1-281-877-6200 (Option 1)

Fax:1-281-877-6201

Email: ABSEagle@eagle.org

What are the end-user requirements?

Microsoft Windows PC Users:
	• Microsoft® Windows 98 Second Edition, Windows Millennium Edition, Windows NT 4.0 with Service Pack 5 or 6 (Service Pack 6 recommended), Windows 2000 or Windows XP Professional or Home Edition
	• 64 MB of RAM
	• 30 MB of available hard disk space
	• Web browser support: Internet Explorer 5.5 or above
	• Viewing/Printing PDF files: Adobe Acrobat Reader 4.0 or above
Macintosh Users:
	• PowerPCR processor
	• Apple® Mac® OS 9.1 or above
	• 64 MB of RAM
	• 30 MB of available hard disk space
	• HFS formatted hard drive
	• Web browser support: Netscape Navigator 4.7 or above
	• Viewing/Printing PDF files: Adobe Acrobat Reader 4.0 or above
Internet Connection All Users:
	• 56k modem or faster supported by matching line speed
	• Problems with viewing ABS Eagle web pages are known to occur over slow voice phone line dial-up connections (line speed below 45 kbps). In such cases, it is recommended to upgrade to a broadband connection (T1, ISDN, Cable Modem, DSL etc) if possible