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Who do I contact if I do not have access
to the Container Certificates and would like to request it?
Contact: ABS Container Certificates Team
Email: cis@eagle.org
Access to the ABS Container Certificates Application is normally provided on an organizational
basis with a company designated administrator established for
each organization. If your company already has authorization
to access the ABS Container Certificates Application, then you should contact your
company’s ABS Container Certificates Administrator for a password.
The ABS Container Certificates Application is a service intended for ABS Clients
only.
Who do I contact if I have a question
or problem with ABS Container Certificates?
Contact: ABS Container Certificates Team
Email: cis@eagle.org
Please have the following available when reporting a problem:
GENERAL INFORMATION
- Company name
- ABS Worldwide Client Number [WCN- if available]
- Address
- Your name, phone number, email
- Are you the ABS Container Certificates Administrator for your company?
COMPUTER INFORMATION
- Operating System of computer having the problem (Windows
95, 98 etc.)
- What version of Internet Explorer are you running? (Must
be version 5.5 or higher)
PROBLEM DESCRIPTION
- Description of problems
- If an error, report specific message
- When did the problem start occurring?
- Does the problem occur every time or occasionally?
- Have any other problems with the system been observed?
- Has any hardware and/or software been added and/or removed
recently?
- Identify any steps that have been taken to correct the
problem
How do I have my ABS Container Certificates password
reset?
If you are the administrator for your company:
Contact: ABS Container Certificates Team
Email: cis@eagle.org
If you are not the administrator for your company please contact
your company’s designated administrator (the person who gave
you your id).
What are the end-user requirements of
ABS Container Certificates?
Microsoft Windows PC Users:
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Microsoft® Windows 98 Second
Edition, Windows Millennium Edition, Windows NT 4.0 with
Service Pack 5 or 6 (Service Pack 6 recommended), Windows
2000 or Windows XP Professional or Home Edition |
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64 MB of RAM |
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30 MB of available hard disk space |
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Web browser support: Internet Explorer 5.5 or above |
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Viewing/Printing PDF files: Adobe Reader |
Internet Connection All Users:
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56k modem or faster supported by matching
line speed |
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Problems with viewing ABS Container Certificates web pages are
known to occur over slow voice phone line dial-up connections
(line speed below 45 kbps).
In such cases, it is recommended to upgrade to a > broadband
connection (T1, ISDN, Cable Modem, DSL, etc) if possible. |
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