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Who do I contact
if I have a question/problem with ABS SafeNet *
?
Contact: ABS
SafeNet Technical Support
Tel: 1-281-877-6200
(option 1)
Fax: 1-281-877-6901
Email: safenet@eagle.org
Please have the following available
when reporting a problem: GENERAL INFORMATION
- Version of software (Located at Help>About
SafeNet)
- Company name
- ABS Worldwide Client Number [WCN-
if available]
- Address
- Your name, phone number, email
- Are you the Safenet Administrator
for your company?
COMPUTER INFORMATION
- Operating System of computer having
the problem (Windows 95, 98 etc.)
- What version of Internet Explorer
are you running? (Must be version 5.5 or higher)
PROBLEM DESCRIPTION
- If an error, report specific message.
- When did the problem start occurring?
- Does the problem occur every time
or occasionally?
- Have any other problems with the
system been observed?
- Has any hardware and/or software
been added and/or removed recently?
- Identify any steps that have been
taken to correct the problem
(top)
Who do I contact if I no longer
have the ABS SafeNet software and would like to request the Web
version?
Contact: ABS
SafeNet Technical Support
Tel: 1-281-877-6200
(option 1)
Fax: 1-281-877-6901
Email: safenet@eagle.org
Who do I contact if I do not have
ABS SafeNet and would like to request it?
Contact: ABS
SafeNet Implementation Team
Tel: 1-281-877-6200 (option 2)
Fax: 1-281-877-6201
Email: safenet@eagle.org
(top)
How do I add or
remove a vessel from my fleet list?
Contact: ABS
Classification and Documentation Center (CDC)
Tel: 1-281-877-6200
(option 3)
Fax: 1-281-877-6011
Email: safenet@eagle.org
(top)
How
do I have my ABS Safenet Password reset? If you are the administrator for your
company:
Contact: ABS Customer Service
Center
Tel: 1-281-877-6200 (Option 1)
Fax: 1-281-877-6011
Email: Safenet@eagle.org
If you are not the administrator for
your company please contact your company's designated administrator
(the person who gave you your id). (top)
What
are the end-user requirements? Microsoft
Windows PC Users:
•
Microsoft® Windows 98 Second Edition, Windows Millennium Edition,
Windows NT 4.0 with Service Pack 5 or 6 (Service Pack 6 recommended),
Windows 2000 or Windows XP Professional or Home Edition
• 64 MB of RAM
• 30 MB of available hard disk space
• Web browser support: Internet Explorer 5.5 or above
• Viewing/Printing PDF files: Adobe Acrobat Reader 4.0 or above
Macintosh
Users:
• PowerPCR processor
• Apple® Mac® OS 9.1 or above
• 64 MB of RAM
• 30 MB of available hard disk space
• HFS formatted hard drive
• Web browser support: Netscape Navigator 4.7 or above
• Viewing/Printing PDF files: Adobe Acrobat Reader 4.0 or above
Internet
Connection All Users:
• 56k modem or faster supported by matching line speed
• Problems with viewing ABS SafeNet web pages are known to occur
over slow voice phone line dial-up connections (line speed below
45 kbps). In such cases, it is recommended to upgrade to a broadband
connection (T1, ISDN, Cable Modem, DSL etc) if possible. (top)
*NOTE:
The above is for ABS SafeNet Marine Information and Survey Status
modules only. ABS Nautical Systems technical support
information is available at:
http://www.abs-ns.com/support.html
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