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Who do I contact if I do not have ABS
WebCalc and would like to request it?
Contact: ABS WebCalc Technical
Support
Email: webcalc@eagle.org
WebCalc is a service intended for ABS Clients
only. Users are required to be agreeing to provide ABS with accurate
and complete registration information.
Who do I contact if I have a
question/problem with ABS WebCalc?
Contact: ABS WebCalc Technical Support
Email: webcalc@eagle.org
Please have the following available when
reporting a problem:
GENERAL INFORMATION
• Company name
• ABS Worldwide Client Number [WCN- if available]
• Address
• Your name, phone number, email
• Are you the WebCalc Administrator for your company?
COMPUTER INFORMATION
• Operating System of computer having
the problem (Windows 95, 98 etc.)
• What version of Internet Explorer are you running? (Must
be version 5.5 or higher)
PROBLEM DESCRIPTION
• Description of problems
• If an error, report specific message.
• When did the problem start occurring?
• Does the problem occur every time or occasionally?
• Have any other problems with the system been observed?
• Has any hardware and/or software been added and/or removed
recently?
• Identify any steps that have been taken to correct the
problem
How do I have my ABS WebCalc Password
reset?
If you are the administrator for your company:
Contact: ABS Customer Service Center
Email: webcalc@eagle.org
If you are not the administrator for your
company please contact your company’s designated administrator
(the person who gave you your id).
What are the end-user requirements?
Microsoft Windows PC Users:
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Microsoft® Windows 98 Second Edition,
Windows Millennium Edition, Windows NT 4.0 with Service
Pack 5 or 6 (Service Pack 6 recommended), Windows 2000 or
Windows XP Professional or Home Edition |
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64 MB of RAM |
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30 MB of available hard disk space |
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Web browser support: Internet Explorer 5.5 or above |
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Viewing/Printing PDF files: Adobe |
Internet Connection All Users:
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56k modem or faster supported by matching
line speed |
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Problems with viewing ABS WebCalc web pages are known
to occur over slow voice phone line dial-up connections
(line speed below 45 kbps).
In such cases, it is recommended to upgrade to a > broadband
connection (T1, ISDN, Cable Modem, DSL, etc) if possible. |
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